Data Deletion Instructions - FIA Now Mobile Application

Last Updated: 26th February 2026

Overview

This document explains how users of the FIA Now mobile application can request deletion of their personal data in compliance with privacy regulations including GDPR, CCPA, and other applicable data protection laws.

User Rights

Under applicable data protection laws, you have the right to:

Request deletion of your personal data
Receive confirmation of data deletion
Understand what data is retained and why
Appeal deletion decisions if requests are denied

What Data Can Be Deleted

The following personal data can be deleted upon request:

Account Data

Name and contact information
Email address
Job title and company information
FIA membership details

App Usage Data

Browsing history within the app
Search queries
Document download history
Bookmarked items
Notification preferences
App settings and preferences

Device Data

Device identifiers
App usage analytics
Crash reports
Performance data

What Data Cannot Be Deleted

Certain data must be retained for legal, security, or operational reasons:

Legal Requirements

Transaction records (required by law for 7 years)
Records related to disputes or legal proceedings
Data required for tax and accounting purposes
Regulatory compliance documentation

Security and Fraud Prevention

Records of Terms of Service violations
Security incident logs
Fraud prevention data

Business Records

Aggregate anonymized statistics
De-identified research data
Audit logs (retained for 2 years)

How to Request Data Deletion

Method 1: In-App Request (Coming Soon)

Open FIA Now app
Go to Profile → Settings
Select "Privacy & Data"
Tap "Request Data Deletion"
Confirm your request
You'll receive confirmation via email

Method 2: Email Request

Send an email to: info@foodindustry.asia

Subject: Data Deletion Request - FIA Now

Include:

Your full name
Email address registered with FIA
FIA membership number (if known)
Clear statement: "I request deletion of my personal data from FIA Now"
Reason for deletion (optional)

Example Email:

To: info@foodindustry.asia
Subject: Data Deletion Request - FIA Now

Dear FIA Privacy Team,

I request deletion of my personal data associated with my FIA Now account.

Name: [Your Name]
Email: [Your Email]
Membership Number: [If known]

I understand that this action is permanent and will result in deletion 
of my account and associated data, subject to legal retention requirements.

Sincerely,
[Your Name]

Method 3: Written Request

Mail to: Food Industry Asia
Attention: Privacy Officer - Data Deletion
33 Mohamed Sultan Road #03-02, Singapore 238977

Include the same information as the email method.

Method 4: Through FIA Member Portal

Log into FIA member portal at https://foodindustry.asia
Navigate to Account Settings
Select "Data Privacy"
Click "Request Mobile App Data Deletion"
Follow the prompts

Verification Process

To protect your privacy and security, we must verify your identity before processing deletion requests:

Identity Verification

We may require:

Email verification (confirmation link sent to registered email)
Security questions
Membership verification
Government-issued ID (in rare cases for complex requests)

Verification Timeline

Email verification: Instant to 24 hours
Additional verification: 2-5 business days
Complex cases: Up to 10 business days

Data Deletion Timeline

Acknowledgment

You'll receive an acknowledgment within 48 hours of request submission

Processing Time

Standard requests: Processed within 30 days
Complex requests: May take up to 60 days (we'll notify you if extension needed)
EEA/UK requests: Processed within 30 days per GDPR requirements
California requests: Processed within 45 days per CCPA requirements

Deletion Steps

Immediate Actions (within 24 hours of request)
- Account suspended from active use
- Access to app disabled
- Push notifications stopped
Primary Deletion (within 30 days)
- Personal identifiable information removed
- Account credentials deleted
- User-generated content removed
- Device data deleted
- Analytics data anonymized
Backup Deletion (within 90 days)
- Data removed from backup systems
- Cache and temporary files cleared
- Third-party service providers notified
Retention (ongoing)
- Legal retention data archived
- Anonymized data retained for statistics

Confirmation

You will receive confirmation when deletion is complete:

Confirmation Email Will Include:

Confirmation that deletion has been completed
List of data categories deleted
Information about any retained data and reasons
Date of completion
Reference number for your records

What Happens After Deletion

Immediately:

You cannot log into the app
Your account credentials are invalid
Push notifications stop
Bookmarks and preferences are lost
Downloaded documents on device remain (you must delete manually)

Within 30 Days:

Personal data removed from active systems
Account no longer appears in member lists
Usage history deleted

Within 90 Days:

Data removed from backups
All traces deleted (except legally required retention)

Partial Deletion Options

If you don't want to delete everything, you can request:

Selective Deletion

Delete specific data categories
Remove browsing history only
Clear downloaded documents list
Reset app preferences
Remove device data

Account Suspension

Temporarily suspend account without deletion
Can be reactivated later
Data preserved for reactivation

To Request Partial Deletion:

Email info@foodindustry.asia with subject "Partial Data Deletion Request" and specify what you want deleted.

Impact of Data Deletion

You Will Lose Access To:

FIA Now mobile app
Personalized content and recommendations
Saved preferences and settings
Bookmarked documents and articles
Consultation reminders
Meeting notifications
Document download history

You Will Retain:

FIA membership (unless separately cancelled)
Access to FIA website
Event registration history
Committee membership (unless separately resigned)

Cannot Be Reversed:

Data deletion is permanent. Once completed:

Cannot be undone
Cannot recover deleted data
Must create new account to use app again

Special Circumstances

Deceased User's Data

Family members or legal representatives may request deletion of deceased user's data by:

Providing death certificate
Proof of legal authority
Written request

Contact: info@foodindustry.asia

Legal Holds

Deletion requests cannot be processed if:

Data is subject to legal hold
Investigation or litigation is ongoing
Regulatory audit is in progress

You'll be notified if your request is delayed for these reasons.

Minors' Data

If you believe we have data on someone under 18:

Contact info@foodindustry.asia immediately
Provide details of the account
We will investigate and delete promptly

Appeals Process

If your deletion request is denied or you're unsatisfied with the response:

Step 1: Internal Appeal

Email: info@foodindustry.asia
Subject: "Data Deletion Appeal"
Include original request reference number
Explain your concerns

Step 2: Privacy Officer Review

Request escalation to Privacy Officer
Additional review conducted
Response within 15 business days

Step 3: Supervisory Authority

EEA residents: Contact local Data Protection Authority
California residents: California Privacy Protection Agency
Singapore residents: Personal Data Protection Commission

Frequently Asked Questions

Q: How long does deletion take?

A: Most requests are completed within 30 days. Complex cases may take up to 60 days.

Q: Can I reactivate my account after deletion?

A: No. Data deletion is permanent. You must create a new account.

Q: Will my FIA membership be cancelled?

A: No. Only your mobile app data is deleted. Your membership remains active unless you separately cancel it.

Q: What happens to documents I downloaded?

A: Documents stored on your device remain there. You must manually delete them from your device.

Q: Can I delete only some of my data?

A: Yes. You can request partial deletion. Email info@foodindustry.asia with your specific request.

Q: Will deletion affect other FIA services?

A: No. Only FIA Now app data is affected. Your website access and other services remain unaffected.

Q: What if I'm not sure about deleting everything?

A: Consider account suspension instead. Email info@foodindustry.asia to discuss options.

Q: How do I know deletion is complete?

A: You'll receive a confirmation email with a reference number and completion date.

Third-Party Service Providers

Data shared with our service providers will also be deleted:

Services We Use:

Firebase/Google Cloud (hosting and analytics)
Firebase Authentication (login)
Firebase Cloud Messaging (push notifications)
Cloud storage providers

Their Deletion Timelines:

Active systems: 30 days
Backup systems: 90 days
Log files: Per their retention policies

Contact Information

For Data Deletion Requests:

Email: info@foodindustry.asia
Subject: Data Deletion Request - FIA Now

Compliance Information

This data deletion process complies with:

GDPR (General Data Protection Regulation) - EU
CCPA (California Consumer Privacy Act) - USA
PDPA (Personal Data Protection Act) - Singapore
Google Play Developer Policies
Apple App Store Requirements

Updates to This Document

We may update these instructions. Changes will be posted:

On our website
In the app (if you still have access)
Via email notification

Last updated: 26th February 2026

Important: Data deletion is permanent and cannot be undone. Please ensure you have saved any important information before requesting deletion.

For assistance, contact info@foodindustry.asia

Data Deletion Instructions